Our answers to your questions

We offer several themed lodges, each providing a unique immersive experience: the White Tiger Lodge (70 m², up to 6 guests), the Lions Lodge (80 m², up to 8 guests), and the Jaguars Lodge (70 m², up to 6 guests). Each lodge is designed for optimal comfort and offers a privileged view of the animals.

Rates vary depending on the lodge, time of year, and number of guests. They generally include the overnight stay, two days’ access to the zoo, breakfast, and meals.

Check-in takes place in the late afternoon (around 4:00 PM), and check-out is in the late morning (around 10:00 AM). These times can be adjusted upon request, subject to availability. You will receive all detailed information prior to your arrival.

Zoo access is included for the entire duration of your stay. You benefit from privileged access to the park, with the possibility to enjoy activities and visits during opening hours, while also experiencing the uniqueness of your lodge once the park is closed to the public.

Yes, free Wi-Fi is available in all lodges.

Yes, all lodges are equipped with efficient air conditioning and heating systems to ensure comfort year-round.

The lodges do not have a full kitchen, but a microwave is available for occasional use.

We offer unique experiences, including privileged encounters with keepers to discover behind the scenes of the zoo and the daily life of our animals.

Absolutely! This is one of the highlights of the “Night Experience.” You can observe the animals from your lodge, even at night, thanks to specially designed facilities and discreet lighting that fully respects animal welfare.

Yes, we offer private chef and partner catering services. These options are available upon reservation at an additional cost, allowing you to enjoy a gourmet dinner in the privacy of your lodge.

Yes, we strive to accommodate all dietary needs (vegetarian, gluten-free, allergies, etc.). Please inform us at the time of booking so we can adapt menus or offer suitable alternatives.

It is essential to follow safety rules and never attempt to interact directly with or feed the animals. Clear guidelines will be provided upon arrival to ensure everyone's safety and respect for animal welfare.

Children are welcome. However, due to the immersive nature of the experience and proximity to animals, children must be supervised at all times by an adult. There is no minimum age, but extra vigilance is recommended.

For safety reasons and the well-being of our resident animals, pets are not allowed in the lodges or within the zoo.

In case of emergency, a 24/7 contact number is available to reach our on-site team. Safety instructions and emergency numbers will be provided upon arrival.

The lodges are located in the heart of the Zoo de Bordeaux-Pessac. Detailed directions will be provided to help you access your accommodation upon arrival.

Cancellation and modification policies are specified at the time of booking. We invite you to consult our terms and conditions or contact us directly for any specific request.

Yes, our gift cards are a great way to offer an unforgettable experience. They are valid all year round and can be used for lodge stays or additional services.