Privacy Policy

Effective date: March 26, 2021

Night Experience ("we", "our", "us") operates the website www.night-experience.com (hereinafter referred to as the "Service").

This page explains our policies regarding the collection, use, and disclosure of personal data when you use our Service, as well as the choices you have regarding this data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

• Service : The website www.night-experience.com operated by Night Experience SAS
• Personal Data : Data relating to a living individual who can be identified from those data (or from those and other information in our possession or likely to come into our possession).
• Usage Data: Data collected automatically, generated by the use of the Service or its infrastructure (e.g., page visit duration).
• Cookies: Small files stored on your device by your browser.
• Data Controller: The entity that determines the purposes and means of processing personal data (we are the Data Controller).
• Service Providers: Third parties processing data on our behalf.
• User / Data Subject: Any individual using our Service.

We collect several types of data for the purpose of providing and improving our Service.

Commercial Data

When using the online booking system, the information you provide is used to process your reservation. This data is essential to complete the booking.

You may create a "Customer" account or remain a "Guest."

Required information includes:

• Booking selection and options
• Email address
• First and last name
• Phone number
• Billing address

Some data is shared for accounting purposes or with service providers handling order processing and distribution.

Legal Basis for Processing

• Contract execution (order management)
• Legitimate interest (marketing similar products)
• Consent (marketing and partner sharing)
• Legal obligation

Personal Data

We may use your personal data to:

• Contact you
• Send newsletters and promotions
• Improve our Service

You may unsubscribe at any time.

Usage Data

We may collect:

• IP address
• Browser type/version
• Pages visited
• Time and date of visit
• Time spent on pages

Cookies

We use cookies to:

• Operate the Service
• Remember preferences
• Improve security

You may disable cookies in your browser, but some features may not function.

Use of Data

We use data to:

• Provide the Service
• Manage bookings
• Provide customer support
• Improve the Service
• Send updates and offers
• Prevent technical issues

We retain data only as long as necessary:

• Booking data: 10 years (legal requirement)
• Marketing data: 3 years after last purchase
• Payment data: handled by third-party providers only

Data may be transferred to France and processed there. Appropriate safeguards are applied.

We may disclose data:

• If required by law
• To protect rights or safety
• For legal compliance or security

We take reasonable measures to protect your data, but no system is 100% secure.

You have the right to:

• Access your data
• Correct data
• Delete data
• Object to processing
• Restrict processing
• Data portability
• Withdraw consent

You may also lodge a complaint with a data protection authority.

Third parties may process data on our behalf but cannot use it for other purposes.

Payments are processed by third-party providers. We do not store card data.

We are not responsible for third-party websites.

The Service is not intended for users under 18. We do not knowingly collect data from minors.

We may update this policy and will notify users of changes.

Night Experience SAS, Zoo de Bordeaux Pessac
Email: commercial.lodges@zoo-bordeaux-pessac.com
Phone: 07 50 75 70 73.